1. General Conditions
1.1. During the purchase and sale transaction between the buyer and the seller A Collection OÜ (registration code: 12571191), located at Pääsusilm 12, Uusküla, Jõelahtme vald, 74120 Estonia (hereinafter not -TOYS.com) the purchase and sale conditions apply to all parties of in case of any arising legal relations while buying goods.
1.2. In addition to these rules, the legal relations between the parties are governed by the laws of the Republic of Estonia.
1.3. The seller has the right to change, correct or supplement the rules at any time in accordance with the established legal acts and requirements. The authorized user will be informed when they enter the web-site not-TOYS.com regarding any changes, corrections or additions and in order to make further purchases in the online store the buyer will have to agree with the changed rules.
2.1. The prices in not -TOYS.com are valid according to clause 4.2 during the indicated billing period.
2.2. The shipping price (excluding special offers) is added to the indicated product price, which is done automatically and the total price is visible in your shopping cart.
2.3. In the event that the price of the goods on not -TOYS.com is indicated incorrectly and this is communicated to the client before or after the order completion and the client could not manage to conclude the contract at a new price, not-TOYS.com has the right to terminate such contract and return the paid amount to the customer.
2.4. The store not -TOYS.com has the possibility of switching between several major world currencies for the convenience of customers from abroad. Payment for the order is carried out in the currency chosen by the client.
3. Shopping Basket and Order Fullfillment
3.1 After selecting the product, click the “Add to Shopping Basket” button, so the product you selected is added to your basket.
3.2 To view the “Shopping Basket” and to change its contents, click the “View Basket” button. You can change the number of products in the “Basket” by clicking on the “Quantity” section.
3.3. To place an order click on the button “Finalize Order”. You will be redirected to the order registration page.
3.4. On the order registration page please kindly enter the necessary information, select the appropriate delivery option, choose the convenient payment option and push the “Select” button.
3.5. Please be careful when you enter the data while placing your order, as the speed and convenience of delivering goods depends on the accuracy of the entered data.
3.6. The purchase contract is considered concluded after 100% of payment amount has been transferred to the account kaup24.ee. The only exception is cash payment on the spot, then the order is executed immediately.
4. Order Payment
4.1. The order can be paid:
- Via Direct Bank Transfer
- Via PayPal system
- Via PaySera system (Payments via more than 10 000 local and foreign banks, and with Visa, MasterCard, Maestro cards. Payments via international payments systems, in cash and directly).
4.2. You can pay by bank transfer within 3 days from the receipt of the invoice.
4.3. Of you choose the PaySera payment method, you will be redirected to web page where you can select the bank that suits you to make an instant transfer via internet banking system.
4.4. Your order will be canceled if you do not make payment within 3 days.
5. Goods Delivery
5.1. After the contract is concluded, the goods will be delivered to the address specified by you.
5.2. If not-TOYS.com does not manage to deliver the goods on the promised date for reasons beyond the control of not-TOYS.com (the goods are temporarily out of stock, delayed due to the fault of the supplier), not-TOYS.com informs the client about this at the first opportunity via e-mail or phone within 3 working days from the moment of signing the contract and also provides the new time for the delivery.
5.3. In case the customer is not interested any more in purchasing the goods, they have the right to refuse from the order and not-TOYS.com will return the full amount.
5.4. The goods are delivered to the address specified by you in the order. It is not possible to change the address further.
5.5. We kindly ask you to be accurate and exact when providing contact details it will help to avoid misunderstandings in the future. not-TOYS.com and Delivery Services are not responsible for the delivery of the goods if the personal data was provided incorrectly.
5.6 When you receive the order, please check its condition and sign the bill or other document for receiving the parcel. If you notice either an external defect of the parcel and / or goods, or some inconsistency, kindly make sure to indicate this in the invoice or another document for receiving the parcel. Please kindly create a document in a free form regarding the discovered defects of the goods in the presence of a courier, an employee at the delivery point of goods or a post office employee. If you do not do this, we will not be responsible for:
- Goods defects, unless they were not caused by manufacturer;
- The order inconsistency, if these discrepancies could be detected during the external inspection of the goods.
6. Cancellation and Return of Goods
6.1. The customer has the right to cancel their order after the payment for the order was completed and before the delivery of the goods occurred by sending a notification to the email address firstname.lastname@example.org together with the order number or by calling +372 55 18393.
6.2. When the goods are received the client has the right, according to the Law of Obligations, to become familiar with the goods within 14 days. If the goods do not suit the customer, they have the right to return the goods within 14 days. The product must be unused and in its original packaging.
To return the goods the customer has to submit an application in a free form and send it via e-mail at email@example.com no later than 14 days after the receipt of the goods.
6.3. In the event of cancellation of an order, according to clause 6.1, the amount paid for the order together with the delivery costs is transferred to your bank account at the earliest opportunity, but not later than within 14 days from the date of receipt of the application, except for the cases described in clauses 6.4 and 6.2. In case of the order return described in clause 6.2, the amount paid for the order together with the delivery costs is transferred to your bank account at the earliest opportunity, but not later than within 14 days from the date of receipt of the application and arrival of the goods to not-TOYS.com warehouse.
6.4. If the damage of the goods was caused by circumstances not related to not-TOYS.com and / or the goods were used in purposes, which were not prescribed by instruction, not-TOYS.com has the right to reduce the refunded amount to the amount equal to the damage. In case the amount has to be recalculated, not-TOYS.com sends you a notification via email that the amount refunded was reduced. If the client does not agree with the conditions for the payment change, they have the right to turn to an independent expert and receive an alternative evaluation. The expenses for the evaluation are divided in half between not -TOYS.com and the client, except for cases when one of the parties refuses without any reason. In this case all evaluation associated costs are assigned to the party who refuses.
6.5. The consumer is responsible for all the costs to return the goods, except for the cases when the goods to be returned were not in accordance with the order made or in the warranty or repair cases.
6.6. The buyer must return the goods after submitting an application for a refund within 14 days, or provide a certificate confirming that the goods have been transferred to the supplier within the specified period.
7. Guarantee and Requirements for the Returned Goods
7.1. Guarantee services for all products offered in the Internet shop not-TOYS.com are provided under the terms of the warranty set by the manufacturer of the goods. The period of warranty service is specified in the product description. During purchase the buyer is provided with warranty documents together with the ordered goods. The terms of the warranty service of the goods are stipulated in the documents.
7.2. In order to avoid misunderstandings we kindly ask you to check when you receive the goods at the goods issuing point, if the warranty documents are filled in correctly, which include the following: product model, serial number, sales date, seller’s and buyer’s signatures. The invoice sent via e-mail or issued at the point of issuing of goods is the buyer’s warranty document.
7.3. Before you start using the product, please carefully read the instructions and use the product only in accordance with the instructions of its manufacturer, taking into the consideration the characteristics and properties of the product and its purpose.
7.4. Even if the manufacturer has established a warrantee period of less than two years for the goods, the Buyer has the right to make a claim in connection with the non-conformity of the goods or services according to the terms of the contract for two years from the date of the purchase of the goods or services. The Internet store is responsible for goods sold to the buyer that do not comply with the terms of the contract or goods with defects, which were spotted during transmission or which arise within two years from the moment of transfer of the goods to the buyer. It is assumed that within the first six months after the transfer of the goods, the defect was already present during the transfer of the goods. This assumption is the duty of the online store.
7.5. If the quality of the goods does not meet the conditions of the contract, the Buyer has the right to demand replacement of the goods or the cancellation of the contract and the full refund.
7.6. In case of return of goods that do not meet the quality, the customer is transferred the paid amount together with the delivery costs to the specified bank account at the earliest opportunity, but not later than within 14 days. Please return the item in its original packaging with all accessories.
The warrantee does not cover:
- Damage caused by the customer;
- The damages caused by a natural disaster, lightning, fire, flood, etc.;
- Physical and mechanical damage caused by the customer;
- Defects and damages of the goods that have arisen in connection with the use of accessories not provided / intended by the manufacturer.
8. Responsibility and Force Majeure
8.1. not-TOYS.com is liable to you and you are liable to not-TOYS.com for damages caused to the other party by a breach of these terms and conditions in the scenarios and amounts established by Estonian law.
8.2. not-TOYS.com is not responsible for the damage caused and the delay in goods delivery in cases when the damage or delay could not be foreseen or prevented by not-TOYS.com (Force Majeure).
9. Other Conditions
9.1. All information about the client, received during visits and making orders is considered confidential. not-TOYS.com does not transmit information to the third parties, the client has the right to request the removal of data from the database of not-TOYS.com. An encrypted data channel with banks guarantees the security of personal data and bank details. Even not-TOYS.com does not have access to them.
9.2. In matters not specified in these conditions, one should proceed from the current legislation of the Republic of Estonia.
9.3. The disputes that have arisen between you and not-TOYS.com in connection with the order and purchase of goods through not -TOYS.com are resolved through negotiations. If the agreement is not reached, you have the right to apply to the Department of Consumer Protection to protect your rights. Disputes are resolved in accordance with the legislation of the Republic of Estonia.
The right to return the goods within 14 days does not apply to the following goods:
- Custom made goods in accordance with the individual needs of the customer or on the basis of the client’s demands (according to the sizes of the customer);
- Promotional and auction offers.