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Shipping & Delivery

Shipping & Delivery

The version of this Policy
is effective October 28, 2022.

1. Shipping & Delivery

To deliver orders to the buyer, we use only reliable and trusted carriers.

When your order is shipped, you will be sent an email with a tracking number for your order.

If you have any questions about shipping or your order tracking number, please email us at sa***@no******.com

2. Packaging

We pay special attention to high-quality and reliable packaging of goods.

2.1. Packaging of goods from the section “I’m modeler”

As a rule, goods in this section are either packed in a strong cardboard box or protected by cardboard sheets and wrapped in waterproof black film.

If the ordered goods are delivered to the Buyer by one of our partners, the appearance of the packaging may differ slightly.

2.2. Packaging of goods from the section “I’m collector”

Finished collectible scale models are the most fragile and expensive item on our website. That is why we approach the packaging of finished models especially carefully.

The finished model is usually packed in individual sheet foam, which prevents the model from breaking from shaking and impact. The foam is wrapped with very thick cardboard sheets. And the third layer is an individual carton box.

The package is marked with special stickers with the inscription “Fragile” (with the exception of some countries that do not allow sticking such stickers on parcels: USA, Canada).

We strongly recommend that you carefully inspect the package upon receipt for visible damage to the packaging. If any are found, then in the presence of a courier or postal worker, you should photograph the packaging and write a written claim. Only in this case is it possible to compensate for damage at the expense of the carrier.

Fortunately, we dare to assure you that in 8 years of our work there have been no such cases!

2.3. Packaging of goods from the section “I’m history fan”

Products from this section are packed with special care:

  • posters, neatly rolled into a tube, are packed in boxes made of very strong cardboard, which excludes damage during transportation;
  • posters with a frame are packed in a strong cardboard box.
  • apparels are packed in sealed waterproof bags.